How can I get a refund?

'Premium' Chart Music

If you believe you need a refund or you purchased a license by mistake, get in touch with us and we’ll be happy to help. You can contact us by using the "Submit a request" link in the top right-hand corner of this page.

Send us a message with as much information as possible, including:

• Your name
• Channel name
• License ID
• Name of the track and artist you licensed
• Your payment receipt.

Don’t stress - a member of our team will get back to you ASAP.

Please Note : purchasing a license is for the right to use that track. A refund will not be issued if a decision is made to not use the license after the track is downloaded, or if the track has already been used in a video ("unlisted", "private", or "public"). 

Creator Plan Subscription

You can unsubscribe / cancel your subscription at anytime.

For more information on how to do this, please visit here.

You may also wish to read our Terms and Conditions.

Please Note : You will no longer be charged after cancellation, however any charges up until cancellation are non-refundable.